Last Updated: October 18, 2026
Introduction
TaasQ, operated by RnB Consulting Services LLC, a Michigan limited liability company ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").
Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.
Information We Collect
Information You Provide to Us
- Phone number (required for authentication)
- Name
- Email address (optional)
- Profile photo
- Bio and skills description
- Location (ZIP code or city/state)
- Job alert preferences (area, distance and job types; the area is saved to within about 100 meters)
Payment Information:
- Payment card information (processed and stored by Stripe, not on our servers)
- Bank account information for withdrawals (collected and stored by Stripe Connect)
- Billing address
- Tax identification information (SSN or EIN) for helpers who receive payouts, collected and stored by Stripe
- Identity verification (optional): a photo of your government ID and a selfie, collected and checked by Stripe Identity; we keep only the result
Job and Service Information:
- Job postings (title, description, photos, category details, price, timing, and the job's ZIP-level area; for deliveries and moves, pick-up and drop-off ZIP areas)
- Offers submitted
- Messages and communications
- Reviews and ratings
- Transaction history
Information Automatically Collected
Device and Usage Information:
- Device type and model
- Operating system
- IP address
- App version
- Device identifiers
- Log data (app usage, errors)
- Crash reports (Firebase Crashlytics), which you can turn off in Profile > Privacy & Security
- Push notification tokens, to send notifications to your device
Location Information:
- Approximate location (city/region) for showing nearby jobs
- Precise location only when you grant permission
- Location data is not continuously tracked in the background
- Jobs are shown to others only at ZIP level; exact addresses are shared only in chat
How We Use Your Information
We use your information to:
- Provide and Maintain the Service
- Create and manage your account
- Process transactions and payments
- Connect clients with service providers
- Facilitate communication between users
- Ensure Safety and Security
- Verify user identity
- Prevent fraud and unauthorized access
- Detect and prevent spam and abuse
- Resolve disputes
- Improve Our Service
- Analyze usage patterns
- Fix bugs and technical issues
- Develop new features
- Conduct research and analysis
- Communication
- Send transactional notifications
- Provide customer support
- Send service announcements
- Marketing communications (with your consent)
How We Share Your Information
We do not sell your personal information. We share your information only in the following circumstances:
With Other Users
- Profile information (name, photo, ratings) is visible to other users
- Job postings are public within the app
- Messages are visible to conversation participants
With Service Providers
- Stripe: Payment processing, payouts, and identity verification (Stripe Identity)
- Firebase/Google Cloud: Authentication, database, and storage
- Cloud storage providers: For photos and files
- Analytics services: For app performance and usage analysis
Business Transfers
If TaasQ is transferred to another company, including a company formed to operate TaasQ, or is involved in a merger, acquisition, reorganization or sale of assets, your information may be transferred as part of that transaction. The new operator will be bound by this Privacy Policy for the information transferred, and we will let you know before your information becomes subject to a different policy.
Legal Requirements
We may disclose information when required by law, subpoena or court order, or when we believe it is necessary to protect the safety of our users or the public, or to prevent fraud.
Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmission uses SSL/TLS encryption
- Payment Security: Payment data is handled by PCI-compliant Stripe
- Access Controls: Limited employee access to personal data
- Authentication: Secure phone number verification
- Monitoring: Regular security audits and monitoring
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
Your Privacy Rights
Access and Portability
You can access your personal information through your profile settings. You can request a copy of your data by contacting support.
Correction
You can update your profile information at any time through the app settings.
Deletion
You can delete your account in Profile > Privacy & Security > Delete Account. Your profile is deactivated and your personal data anonymised right away. Please note:
- Payment and transaction records are retained for legal/tax purposes
- Messages, notifications and settled job/offer history shared with other users are kept but no longer linked to your profile
- Anonymized data may be retained for analytics
- Some data may be retained in backups for a limited time
Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion:
- Profile information is anonymised immediately
- Transaction records for tax purposes are retained for 7 years (IRS requirement)
- Anonymized data may be retained indefinitely
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights:
- Right to know what personal information is collected
- Right to know if information is sold or disclosed
- Right to opt-out of sale (we don't sell your information)
- Right to delete your information
- Right to non-discrimination
Children's Privacy
Our Service is not directed to children under 18. We do not knowingly collect information from children under 18. If you are a parent or guardian and believe your child has provided us information, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via:
- Email notification
- In-app notification
- Prominent notice in the app
Your continued use after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices:
Email: privacy@taasq.com
Consent
By using TaasQ, you consent to this Privacy Policy and agree to its terms.
Effective Date: October 18, 2026