Privacy Policy

Last Updated: November 18, 2025

Introduction

TaasQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

Information We Collect

Information You Provide to Us

Payment Information:

• Payment card information (processed and stored by Stripe, not on our servers)
• Bank account information for withdrawals (collected and stored by Stripe Connect)
• Billing address
• Tax identification information (SSN or EIN for service providers earning $600+/year)

Job and Service Information:

• Job postings (title, description, photos, location, price)
• Offers submitted
• Messages and communications
• Reviews and ratings
• Transaction history

Information Automatically Collected

Device and Usage Information:

• Device type and model
• Operating system
• IP address
• App version
• Device identifiers
• Log data (app usage, errors, crashes)

Location Information:

• Approximate location (city/region) for showing nearby jobs
• Precise location only when you grant permission
• Location data is not continuously tracked in the background

How We Use Your Information

We use your information to:

1. Provide and Maintain the Service
   • Create and manage your account
   • Process transactions and payments
   • Connect clients with service providers
   • Facilitate communication between users
2. Ensure Safety and Security
   • Verify user identity
   • Prevent fraud and unauthorized access
   • Detect and prevent spam and abuse
   • Resolve disputes
3. Improve Our Service
   • Analyze usage patterns
   • Fix bugs and technical issues
   • Develop new features
   • Conduct research and analysis
4. Communication
   • Send transactional notifications
   • Provide customer support
   • Send service announcements
   • Marketing communications (with your consent)

How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

With Other Users

• Profile information (name, photo, ratings) is visible to other users
• Job postings are public within the app
• Messages are visible to conversation participants

With Service Providers

• Stripe: Payment processing and payout services
• Firebase/Google Cloud: Authentication, database, and storage
• Cloud storage providers: For photos and files
• Analytics services: For app performance and usage analysis

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmission uses SSL/TLS encryption
• Payment Security: Payment data is handled by PCI-compliant Stripe
• Access Controls: Limited employee access to personal data
• Authentication: Secure phone number verification
• Monitoring: Regular security audits and monitoring

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

Access and Portability

You can access your personal information through your profile settings. You can request a copy of your data by contacting support.

Correction

You can update your profile information at any time through the app settings.

Deletion

You can request account deletion through Settings > Account > Delete Account. Please note:

• Completed transaction records may be retained for legal/tax purposes
• Anonymized data may be retained for analytics
• Some data may be retained in backups for a limited time

Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion:

• Profile information is deleted within 30 days
• Transaction records for tax purposes are retained for 7 years (IRS requirement)
• Anonymized data may be retained indefinitely

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to know what personal information is collected
• Right to know if information is sold or disclosed
• Right to opt-out of sale (we don't sell your information)
• Right to delete your information
• Right to non-discrimination

Children's Privacy

Our Service is not directed to children under 18. We do not knowingly collect information from children under 18. If you are a parent or guardian and believe your child has provided us information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via:

• Email notification
• In-app notification
• Prominent notice in the app

Your continued use after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices:

Consent

By using TaasQ, you consent to this Privacy Policy and agree to its terms.

Effective Date: November 18, 2025