Terms of Service

Last Updated: October 18, 2026

Agreement to Terms

By accessing or using TaasQ ("the Service", "the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and RnB Consulting Services LLC, a Michigan limited liability company doing business as TaasQ ("TaasQ," "we," "our," or "us").

TaasQ Is a Marketplace Only

Eligibility

To use TaasQ, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into contracts
• Not be prohibited from using the Service under applicable laws
• Provide accurate and complete information
• Maintain only one account

Account Registration

Phone Number Verification

• You must verify your phone number to create an account
• Your phone number must be valid and belong to you
• You must not use VoIP or temporary phone numbers
• You are responsible for maintaining access to your phone number

Account Security

• You are responsible for all activity under your account
• Notify us immediately of unauthorized access
• Do not share your account or verification codes
• We are not liable for losses due to unauthorized use

User Conduct

Acceptable Use

You agree to:

• Use the Service lawfully and ethically
• Comply with all applicable laws and regulations
• Treat other users with respect
• Provide services as described and promised
• Complete jobs you accept in good faith
• Pay for services you engage

Prohibited Conduct

Services and Jobs

Posting Jobs

As a client, you may:

• Post jobs for lawful services
• Set fair and reasonable prices
• Provide accurate descriptions
• Accept or reject offers
• Cancel jobs according to our policy

Providing Services

As a service provider, you must:

• Have necessary skills and qualifications
• Comply with local licensing requirements
• Carry appropriate insurance (recommended)
• Complete work professionally
• Be honest about experience and capabilities

Prohibited Services

Payments and Fees

Platform Fees

Payment Processing

• All payments are processed through Stripe
• You pay when you accept an offer; the offer is accepted once the payment is authorized and held
• For hourly jobs, the hourly rate times the estimated hours is held, and you are charged for the hours worked
• Funds are held (a payment hold) until job completion
• Payment is released after client approval. If the client doesn't approve the work or ask for changes within 72 hours of the provider marking the job done, the payment is released automatically (we send reminders at 24 and 48 hours)
• Refunds are issued to the original payment method
• TaasQ is not a bank or money transmitter. Stripe processes, holds and pays out funds; held payments are card authorizations, not deposits with TaasQ

Payment Hold

The payment hold protects both parties:

• Payments are held securely until job completion
• Funds are not released until client approval
• Disputed payments remain on hold pending resolution
• If a client disputes a card payment with their bank (a chargeback), the provider's share of that payment is held in their wallet until the bank decides. If the dispute is lost, that amount is deducted from the provider's wallet

Cancellations

• Clients: you can cancel a job for free until the provider starts work. Any payment hold is released in full. A provider starts work by tapping Start work, logging hours or marking the job done. After that, cancellations go through support
• Providers: if you can't do a job you were hired for, you can back out until you mark it done. The client's payment hold is released in full and the job reopens for other offers. Back-outs are recorded on your account, and repeated back-outs may limit your use of TaasQ
• When a payment hold is released, your bank decides how quickly the pending charge disappears, usually within a few business days

Tips

• After approving a job, clients may add an optional tip of $1 to $500
• Tips are charged immediately and 100% goes to the provider. TaasQ takes no fee on tips
• Tips are not refundable except where required by law

Withdrawals

• Service providers must connect a bank account via Stripe Connect
• Minimum withdrawal amount: $10
• Withdrawals have a Stripe payout fee of 0.25% + $0.25, deducted from the amount withdrawn
• Processing time: usually 1-3 business days; new accounts may have a short delay before earnings become available
• Stripe requires identity and tax details (SSN or EIN) to receive payouts

Taxes

• Service providers are responsible for all applicable taxes
• Stripe issues Form 1099-K when your earnings reach the IRS reporting threshold (some states have lower thresholds)
• No taxes are withheld by TaasQ
• Consult a tax professional for advice

Disputes and Refunds

Dispute Resolution

If there's a problem with a job:

1. First, communicate directly with the other party
2. Document the issue with photos and messages
3. Contact TaasQ support if unresolved
4. We may, at our sole discretion, review the job and decide whether a held payment is released or refunded. We are not obligated to resolve disputes between users, and our decision about a held payment does not decide any other claim between you

Refund Policy

Refunds may be issued if:

• Service was not provided as described
• Service provider failed to show up
• Work was not completed
• Quality was substantially below expectations

Refunds are not guaranteed and are decided case-by-case.

Reviews and Ratings

Leaving Reviews

• Reviews must be honest and based on actual experience
• Do not leave fake or retaliatory reviews
• Focus on the service quality, not personal attributes
• Follow community standards

Disclaimers

No Guarantee of Results

• We do not guarantee jobs will be completed satisfactorily
• We do not guarantee service provider qualifications
• We do not guarantee payment or earnings
• We do not endorse any user or service

Users Are Independent

• Helpers are independent individuals or businesses, not employees, contractors or agents of TaasQ
• No employment, partnership, joint venture or agency relationship exists between TaasQ and any user
• TaasQ is not responsible for the conduct, acts or omissions of any user, online or offline
• Helpers are responsible for their own tools, licenses, permits, insurance and taxes

Release

Disputes about jobs are between the users involved. To the maximum extent permitted by law, you release TaasQ and its members, managers, employees and agents from all claims, demands and damages (including for personal injury, death, property damage, theft, and financial loss), known or unknown, arising out of or connected with jobs, services, items or interactions between users. If you are a California resident, you waive California Civil Code §1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." Residents of other states waive any similar law.

Indemnification

You agree to defend, indemnify and hold harmless TaasQ and its members, managers, employees and agents from any claims, losses, damages, liabilities, costs and expenses (including reasonable attorneys' fees) arising from your use of TaasQ, any job you post, offer, accept or perform, your interactions with other users, your content, or your violation of these Terms or of any law or third-party right.

Limitation of Liability

Termination

By You

• You may delete your account at any time
• Deletion is permanent and cannot be undone
• Outstanding obligations remain after deletion

By Us

We may suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent activity
• We suspect illegal activity
• Your account is inactive for extended periods
• Required by law

Assignment

We may assign or transfer these Terms, and any of our rights and obligations under them, without your consent to an affiliate or to a successor entity, including a company formed to operate TaasQ, or as part of a merger, acquisition, reorganization or sale of assets. We will let you know through the app or by email. You may not assign these Terms without our written consent.

Changes to Terms

We may update these Terms at any time. Changes are effective upon posting. Material changes will be notified via:

• Email
• In-app notification
• Prominent notice on the Service

Continued use after changes constitutes acceptance.

Governing Law

These Terms are governed by the laws of the State of Michigan and applicable federal law (including the Federal Arbitration Act), without regard to conflict of law principles.

Dispute Resolution

Arbitration

Any dispute between you and TaasQ will be resolved through binding individual arbitration, not in court. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and may be held by video or phone or in the county where you live. Before filing, you agree to first contact us at legal@taasq.com and try to resolve the dispute informally for 30 days. Exceptions:

• Small claims court actions
• Intellectual property disputes
• Injunctive relief

You may opt out of this arbitration agreement by emailing legal@taasq.com within 30 days of first accepting these Terms, with your name, phone number and a statement that you opt out. Any dispute not subject to arbitration will be brought in the state or federal courts located in Michigan, and you consent to their jurisdiction.

Contact Information

For questions about these Terms:

Acknowledgment

Effective Date: October 18, 2026